ISO 10002Client Satisfaction Management System
Client Satisfaction Management System Consulting
VeriSistem® prevents your reputation from being damaged by ensuring that your relations with your customers are within the scope of ISO 10002.
What is ISO 10002?
ISO 10002 is a management system standard that includes requirements for the processes of handling complaints about products and services within an organization, including planning, design, development, operation, maintenance, and improvement. The process of handling identified complaints is suitable for use as one of the processes of an overall quality management system.
The requirements specified in the standard are generic and are intended to be applicable to all organizations, regardless of type, size, or nature.
The first version of the standard was published in 2004, gained importance with the revision carried out in 2014, and the last version ISO 10002:2018 was published 2018.
What are the benefits of ISO 10002?
Provides Competitive Advantage
It takes you one step ahead of your competitors by ensuring satisfaction in customer relations management is among your priorities.
Protects Your Reputation
It prevents your reputation from being damaged by ensuring that your relations with your customers are carried out in an effective way.
Increases Your Efficiency with Continually Improvement
It ensures that your customers feel the importance given to them and are satisfied with your products or services by meeting the needs and expectations of your customers.
Performing GAP Analysis
Preparing the Project Plan
Creating the CSMS Team
Determinating the Scope
Providing the CSMS Team Training
Creating the CSMS Analysis Documentation
Creating Organization Documentation
Establishment of Internal Audit Mechanism
Supporting the Necessary Efforts to Eliminate Nonconformities After the Internal Audit
Establishment of Management Review Processes
Supporting the Necessary Efforts to Eliminate Nonconformities After the External Audit