ISO 10002Client Satisfaction Management System

ISO 10002
Client Satisfaction Management System Consulting

VeriSistem® prevents your reputation from being damaged by ensuring that your relations with your customers are within the scope of ISO 10002.

What is ISO 10002?

What is ISO 10002?

ISO 10002 is a management system standard that includes requirements for the processes of handling complaints about products and services within an organization, including planning, design, development, operation, maintenance, and improvement. The process of handling identified complaints is suitable for use as one of the processes of an overall quality management system.

The requirements specified in the standard are generic and are intended to be applicable to all organizations, regardless of type, size, or nature.

Historical Development

The first version of the standard was published in 2004, gained importance with the revision carried out in 2014, and the last version ISO 10002:2018 was published 2018.

What are the benefits of ISO 10002?

Provides Competitive Advantage

It takes you one step ahead of your competitors by ensuring satisfaction in customer relations management is among your priorities.

Protects Your Reputation

It prevents your reputation from being damaged by ensuring that your relations with your customers are carried out in an effective way.

Increases Your Efficiency with Continually Improvement

It ensures that your customers feel the importance given to them and are satisfied with your products or services by meeting the needs and expectations of your customers.

Project Steps

Performing GAP Analysis

Preparing the Project Plan

Creating the CSMS Team

Determinating the Scope

Providing the CSMS Team Training

Creating the CSMS Analysis Documentation

Creating Organization Documentation

Establishment of Internal Audit Mechanism

Supporting the Necessary Efforts to Eliminate Nonconformities After the Internal Audit

Establishment of Management Review Processes

Supporting the Necessary Efforts to Eliminate Nonconformities After the External Audit

ISO 10002 Client Satisfaction Management System

You can contact our consultants for more information about our ISO 10002 Client Satisfaction Management System Consulting Services.


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Notification!

Contents provided in this article serve to informative purpose only. The article is confidential and property of CottGroup® and all of its affiliated legal entities. Quoting any of the contents without credit being given to the source is strictly prohibited. Regardless of having all the precautions and importance put in the preparation of this article, CottGroup® and its member companies cannot be held liable of the application or interpretation of the information provided. It is strictly advised to consult a professional for the application of the above-mentioned subject.

Please consult your client representative if you are a customer of CottGroup® or consult a relevant party or an expert prior to taking any action in regards to the above content.

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